Shipping policy
Shipping Policy
We currently ship within the United States.
Order Processing:
- All orders are processed and shipped within 4 business days of payment confirmation, unless otherwise specified.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods:
- Shipping options may include standard shipping, expedited shipping, and express shipping, depending on your preferences and location.
Shipping Fees:
- Shipping fees are calculated based on the weight of your order, shipping destination, and selected shipping method.
- Shipping fees will be displayed at checkout before you complete your purchase. Pepper Cottage Co. does not set the shipping fees. These fees are determined by the shipping carriers.
Delivery Times:
- Delivery times vary depending on your location, selected shipping method, and carrier's transit times.
- Estimated delivery times will be provided at checkout and are subject to change due to unforeseen circumstances such as weather conditions or carrier delays.
Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can track the status of your shipment using the provided tracking number and the carrier's online tracking system.
International Shipping:
- We do not currently offer international shipping.
- Please ensure that your shipping address is accurate and complete to avoid delays or incomplete delivery of your order.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Important Shipping Information
Pepper Cottage Co. is not responsible for lost or stolen packages. Once a package is picked up and scanned by our carrier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier for missing packages, stolen packages, deliveries to be held for pickup, or for address change requests.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. Please consider shipping to an address where someone is always present to receive the delivery.
If your package stops moving at any point don’t fret. It is still on its way to you and is likely just clearly customs or a new distribution center scan. Occasionally there may be weather delays or events that will cause delays, your tracking page will be updated with the latest shipping status.
Contact Us:
If you have any questions or concerns about our shipping policy, please contact us at peppercottageco@gmail.com. Our customer service team is here to assist you.
Changes to This Policy:
We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.